Customer Service, Logistics, & Demand Planning Mgr
Company: JTI
Location: Teaneck
Posted on: May 3, 2024
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Job Description:
Description:
We're JTI, Japan Tobacco International and we believe in freedom.
We think that the possibilities are limitless when you're free to
choose. In fact, we've spent the last 20 years innovating, creating
new and better products for our consumers to choose from. It's how
we've grown to be present in 130 countries.
But our business isn't just business. Our business is our people.
Their talent. Their potential. We believe when they're free to be
themselves, grow, travel and develop, amazing things can happen for
our business.
That's why our employees, from around the world, choose to be a
part of JTI. It is why 80% of employees feel happy working at JTI.
And why we've been awarded Global Top Employer status, ten years
running.
So when you're ready to choose a career you'll love, in a company
you'll love, feel free to #JoinTheIdea.
Learn more:
Department: Supply Chain & Logistics
Location: Raleigh, North Carolina
Reporting to: Sales Director USA
Role: Permanent
Customer Service, Logistics & Demand Planning Manager
About the Role
The primary purpose of this position is to manage the customer
service and last mile logistics
operations, to ensure customer orders are processed and delivered
accurately and efficiently in a professional manner without delay
and/or interruption. As the first line of JT International's
working relationship with customers and last mile logistics
partners, the Customer Service operation is responsible for
ensuring that a strong rapport and professional relationship is
maintained with all customers and key suppliers, with a focus on
our strategic last mile shipping partners. Oversee Demand Planners
and partner with sales, marketing, and finance departments to
establish effective & efficient demand planning processes and
forecast modeling. Partner & liaise with factories (internal and
third party) and relevant JTI group functions across all three
product categories.
What you will do
Who We Are Looking For
A dynamic, passionate, and result-oriented person, with:
BA/BS Degree required
5-7 years' experience of working in Customer Service/ Logistics
function of National or International company. Experience in FMCG
or pharmaceutical industries is strongly preferred
Proficiency in English with excellent written and oral
communication skills
Proficient knowledge of computers and database software. Knowledge
& Experience of SAP Required including O2C / IM / APO. MS Excel &
MS Word experience required
In-depth knowledge of forecasting & logistics and distribution &
warehousing management. Supply chain process knowledge
Strong People Management experience
Good problem solving and negotiation skills
Focus on high results. Constant striving for maximum accuracy
What We Offer
In JTI USA, we are proud to be recognized as Top Employer and
awarded the Global Equality Standards certificate as we continue
our dedication to equal pay and equal opportunities.
Our culture is what makes JTI USA a fun and exciting environment to
work in. We value integrity, trust, empowerment, and freedom -
freedom of choice, freedom of thought, freedom of expression, and
freedom to be yourself.
We ask for accountability, ownership, results, and
collaboration.
And we care for our people's well-being - In addition to the
salary, you might want to enjoy the following:
In addition to other perks & benefits (i.e. fitness/ wellbeing
activities, employee discounts, service awards, recognition
program, etc.)
Thank you very much for your interest in the role. You are welcome
to apply!
Keywords: JTI, Hackensack , Customer Service, Logistics, & Demand Planning Mgr, Hospitality & Tourism , Teaneck, New Jersey
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