Customer Account Analyst

Company: Gellert Global Group
Location: Paramus
Posted on: April 1, 2025

Job Description:

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety, and information technology, and supply the needs of retailers, distributors, food service chains, hotels, cruise lines, and food manufacturers alike.

Camerican is seeking a Customer Account Analyst. A highly organized and detailed oriented Customer Account Analyst will engage with internal cross functional teams to support Company sales efforts. Candidate will work closely with Sales Managers to support sales growth and customers performance.

Responsibilities include but not limited to:


Establish and maintain customer contracts and process orders
Run and analyze inventory position reports
Handle and monitor warehouse transfers
Manage safety stock and forecast models
Provide customer with shipping schedule and periodic inventory position
Handle/update costings with Sales Manager
Prepare price lists and submit to proper personnel for approval
Coordinate with Supply Chain to establish contract instructs & on time container delivery
Communicate with Logistics to ensure prompt delivery of customer orders
Follow up & communicate with Logistics on urgent container receipt into warehouse
Respond to customer and sales inquiries in a timely manner
Facilitate RMA's when necessary
Provide analytical support for decision-making by identifying trends, opportunities and areas for improvement
Serve as a liaison between Company operations and customers by proactively engaging internal teams to execute plan of action, resolve issues, and deliver solutions that meet or exceed customer needs and drive profitable growth
Manage inventory guaranteeing customer needs are covered

Analyze and monitor customer forecast and usage to maintain ideal safety stock levels


Coordinate with Procurement to establish contract instructs and on time order delivery
Handle complex accounts or projects; participate in process improvement and implementation


Qualifications:


Bachelor's degree
5 - 7 years' experience or more in sales support function preferably within the food industry
Strong analytical skills
Excellent communication and interpersonal skills
Ability to build and maintain strong, productive relationships across functional groups
Flexible self-starter with strong work ethic; results driven
Ability to manage multiple projects and internal and external demands, sense of urgency
Resilient; ability to cope with complex situations
Able to work both independently and as part of a team
Solid organizational and effective time management skills
Computer proficiency in MS Office, advance user of Excel
ERP INFOR M3 and CRM: Salesforce experience a plus


Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.


Health: Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts
Wealth: Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
Happiness:

Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program
Work-Life Balance: Paid-time off, parental leave, flexible work schedules (subject to your location and role)
Team Building: Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team-building events




The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr@gellertglobalgroup.com.


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Keywords: Gellert Global Group, Hackensack , Customer Account Analyst, Professions , Paramus, New Jersey